The Wild Card Company Limited (Công ty TNHH Lá Bài Tẩy.) · Business Reg. No. 0319361360 · Bui Dinh Tuy, Binh Thanh Ward, Ho Chi Minh City, Vietnam · yen.vo@thewildcard.vn · Tel: +84 368 199 319
A. Scope
Target customers: The Wild Card’s services and courses are designed primarily for learners working in Marketing and Communications in Vietnam.
Age: Services are for learners aged 18 and above with full civil capacity to transact under Vietnamese law.
Right to refuse service: The Company may decline registration, deny access, or terminate a service/course for anyone whose conduct or purpose does not align with the training criteria, breaches confidentiality, or disrupts the learning environment.
This policy applies to all individual online training sessions, including:
Individual Training — one-off sessions
- Brand S1 — Gen AI Foundations (Brand Teams): 90 min/session
- Brand S2 — Turn Your Data Into Decisions: 90 min/session
- Brand S3 — Decks That Drive Decisions: 90 min/session
- Agency S1 — Gen AI Crash Course (Agency): 90 min/session
Course Bundle — Full Series (Brand Teams)
- 4 sessions (S1 + S2 + S3 + capstone: Build Your Annual Brand Plan (AOP) in One Day), 4 × 90 min
All sessions are delivered live and virtually (Zoom, Google Meet or equivalent), max 10 participants per session, in Vietnamese and English. Sessions are not recorded. Corporate Training and AI Strategy & Advisory are governed by separate service agreements and are outside this policy. This policy complies with Decree 52/2013/ND-CP (amended by 85/2021/ND-CP) and the Law on Consumer Rights Protection 2023.
B. Registration & Seat Reservation
Step 1 — Enquiry: contact us via the website “Reserve” button, WhatsApp, or Zalo. This does not constitute a confirmed reservation.
Step 2 — Registration form: you receive an official form link; complete it, select your course, and confirm you have read these Terms.
Step 3 — Payment: pay per the confirmation email within 24 hours of receiving it, or no later than 24 hours before the session — whichever comes first.
Step 4 — Seat confirmation: your seat is confirmed only after payment is verified; the session link is sent within a few business hours.
Submitting the form does not guarantee a seat — a seat is held only after payment is confirmed.
C. Pricing
All prices below exclude VAT (where applicable at the time of service).
| Programme | List price | Promo price |
|---|
| Brand S1 — Foundations | 1,999,000 VND | 1,599,000 VND |
| Brand S2 — Data Track | 2,199,000 VND | — |
| Brand S3 — Presentation Track | 2,199,000 VND | — |
| Agency S1 — Foundations | 1,999,000 VND | 1,599,000 VND |
| Full Series — All 4 Sessions | 8,796,000 VND | 6,999,000 VND |
The applicable price is the price in effect when payment is confirmed, not at first contact. Prices include session content (90 min) and materials/prompt templates delivered after the session; they exclude your own equipment and internet costs.
D. Payment Methods
1. Domestic bank transfer
Payment is by domestic bank transfer; VietQR scanning in your mobile banking app is supported. Beneficiary account details (The Wild Card Company Limited) are provided after you confirm registration via the form.
The transfer description must state: [Full Name] + [Phone Number] + [Course Name]. Other methods (credit card, e-wallet) are not yet available. A transaction is successful only when the Company’s account receives the exact tuition and an automated confirmation email is sent.
2. Two-instalment plan — Full Series only
Full Series participants may pay in two instalments:
| Instalment | Timing | Amount |
|---|
| 1 — 50% | ≥ 24h before S1 | 3,500,000 VND |
| 2 — remaining 50% | ≥ 24h before S3 | 3,499,000 VND |
| Total | | 6,999,000 VND |
- Instalment 1 must be confirmed before S1 to receive links for S1 and S2.
- Instalment 2 must be confirmed at least 24h before S3; otherwise access to S3 and S4 is suspended until paid.
- Refunds (Section F) are calculated on the total tuition of 6,999,000 VND, not per instalment.
- The instalment option does not apply to single sessions.
E. Payment Terms & Conditions
1. Full payment before the session: as each session is a single 90-min live class with limited capacity (max 10), 100% of tuition must be paid and confirmed before it takes place. The Full Series follows the two-instalment schedule in Section D.2.
2. Deadline: individuals must pay and confirm no later than 24h before the start; after that, the registration may be auto-cancelled without notice. Group bookings (6+) may hold a reservation for up to 5 business days if an official confirmation of intent is emailed to yen.vo@thewildcard.vn within 24h of enquiry; otherwise the default hold is 48h.
3. Confirmation: on valid payment, the session link is sent by email or WhatsApp/Zalo within a few business hours. If not received, contact yen.vo@thewildcard.vn or +84 368 199 319.
4. Seat hold: a seat is held only once payment is confirmed.
F. Refund Policy
1. Full refund (100%)
- Written cancellation (email or WhatsApp/Zalo) at least 48h before the session; or
- The Company cancels and you decline the rescheduled alternative; or
- A substantiated quality complaint the Company confirms (see F.5).
2. No refund
- Cancellation less than 24h before the session;
- No-show without prior notice;
- You attended 15 minutes or more (per Zoom report) — except a Company-side technical fault (F.7);
- Tuition paid under a promotion that stated a no-refund condition.
3. Partial refund — Full Series (partially attended)
Refund = 6,999,000 VND − total individual prices of sessions attended. Reference prices: S1 1,599,000 / S2 2,199,000 / S3 2,199,000 / S4 2,799,000 VND. The 48h notice still applies to the next session. For instalment payers, the refund is computed on the 6,999,000 VND total, not per instalment.
4. Partial refund — group cancellation
If the remaining group falls below 6, remaining participants revert to individual pricing; the difference is deducted from the cancelling participants’ refund. The Company notifies exact figures before processing.
5. Quality complaints
Submit in writing to yen.vo@thewildcard.vn within 48h of the session. If content materially differed from the description (Company-confirmed), a 100% refund applies; otherwise a complimentary equivalent seat or voucher may be offered. The Company determines validity.
6. Force majeure
Disasters, pandemics, wide internet outages, or global Zoom/Meet outages → the Company prioritises (a) rescheduling to an equivalent session, or (b) a 100% refund if you decline.
7. Company-side technical fault
If a session cannot proceed or is severely disrupted by a Company-side fault, you receive a replacement session or a proportionate refund; the “15 minutes” rule does not apply. Participant-side issues (connection, device) are excluded.
8. Processing time
Eligible refunds are transferred within 7 business days of the Company confirming a valid request.
G. Rescheduling & Transfer
1. By the Company: notified as early as possible; you choose (a) the rescheduled session or (b) a 100% refund.
2. By the participant: request in writing at least 24h before the session; max 2 reschedules per course; same course type subject to capacity. Late requests or requests after 2 reschedules are not accepted and are non-refundable.
3. Seat transfer: written notice at least 24h before; the recipient must hold a marketing/communications role (e.g., Brand Manager, Content Manager, Account Manager or equivalent). The Company may decline an unsuitable recipient.
H. Entry Requirements & Right of Refusal
Courses are designed for specific audiences (brand marketers, agency professionals). If, after payment, the Company finds a participant unsuited, it will recommend a more appropriate course; if you decline, a 100% refund is issued within 7 business days.
I. Invoices & Documentation
Electronic invoices are issued per Decree 123/2020/ND-CP (amended by 70/2025/ND-CP) and emailed within 3 business days of payment confirmation. For a VAT invoice, provide your company name, tax code, and registered address in the form. For instalment payers, an invoice is issued after each instalment.
J. Complaints & Dispute Resolution
Complaints: yen.vo@thewildcard.vn or +84 368 199 319. The Company responds within 3 business days and resolves within 15 business days per Article 23 of the Consumer Protection Law 2023. Unresolved disputes go to the competent People’s Court in Ho Chi Minh City.
K. Governing Language
This policy is issued in Vietnamese and English. In case of any discrepancy, the Vietnamese version prevails.
L. Intellectual Property & Content Confidentiality
All course content (lectures, frameworks, prompt templates, materials, slides, examples, methodologies) is the intellectual property of The Wild Card Company Limited, protected under the Vietnamese Law on Intellectual Property 2005 (amended 2009, 2019, 2022) and Articles 225–226 of the Penal Code 2015. By enrolling you agree:
- Not to record, screenshot, or capture any part of a session;
- Not to share, distribute, reproduce, or repurpose content commercially or for third-party training;
- Not to transfer materials outside your personal use;
- To use templates and materials only for your own professional work.
Breach may revoke access to future courses without refund and/or lead to legal action.
M. Alumni Pricing & Loyalty
1. Participants who have completed at least one course receive a 10% discount on the list price for subsequent individual sessions, not combinable with other promotions (the higher discount applies).
2. Provide the email used for your prior registration; the Company verifies and confirms within 24 business hours.
3. Exclusions: the Full Series (already discounted by more than 20% vs individual sessions), Corporate packages, and special promotions.
N. Referral Program
1. Past participants may refer others; when a referred person completes registration and payment for any course, the referrer receives a 150,000 VND voucher toward their next personal course.
- The referred person must not have previously registered;
- The referrer’s name and email must be in the form at registration (no later declarations);
- The voucher is issued after the referred person pays;
- Vouchers are valid 3 months, non-redeemable for cash;
- Max 3 active referral vouchers at once.
No limit on referrals — each successful referral is one voucher. The Company may amend or end the programme with 7 days’ notice; issued vouchers remain valid to expiry.
O. Delivery & Service Provision
- Delivery time: within 24–48h of completing the transfer and the form, a coordinator emails confirmation and enrolment instructions.
- Method: the live-session link (Zoom/Google Meet) and schedule are sent by email or the class group (Zalo/Viber).
- Materials: resources are shared via cloud link (Google Drive/OneDrive) or email after each session.
- Delays: if you have not received access info 2 hours before start, contact the hotline or yen.vo@thewildcard.vn for prompt support.
P. Personal Information Privacy
1. Purpose: data (full name, email, phone, job title) is collected via form for class management, certificates, materials delivery, and VAT invoicing.
2. Use: internal operations only; we do not sell, rent, or share data with third parties.
3. Retention: stored securely until the course ends or you request deletion.
4. Data controller: The Wild Card Company Limited — yen.vo@thewildcard.vn. See the full Privacy Policy for details.